diipsolution refund policy

Initiate a return

Return via contact form or call us. If you have any questions.

Schedule a Pick-up

Return at our pickup stations or we can pickup from you (door delivery orders only)

Return the item

Place the item in its original packaging, including any accessories, tags, labels or freebies. Always ensure your Return Slip is signed by our agents. That is your proof of return.

Refund is Processed

Once we receive your returned item, we will inspect it and process your refund via voucher or bank transfer depending on your selected option, and this cannot be changed after option has been registered by our CS Team. See our timelines here .