Diipsolution Terms and Conditions

Diipsolution Vendors’ Operating Guideline

  • Changes
  • Commissions
  • Product Creation Guidelines
  • Value Added Services (VAS)
  • Fulfillment Method Guidelines
  • Return Guidelines
  • Promotion Guidelines  
  • Payment Terms Conditions and Payment Schedule
  • Product/Account Delisting and Order Regulation
  • Key Policy Statements

Changes

Any major change regarding the below guidelines that impacts the vendor operating model will be communicated via Email to vendors. Vendors are required to keep the registered email up to date in selling center. If in any case or at any point in time the vendor email is inactive, vendors are required to quickly notify Diipsolution for immediate action or update it in seller center (Settings >> Vendor’s Profile >>email address).

Commissions

Diipsolution has set up a clear and transparent commission structure, based on the category of products offered by the vendors. This commission structure can be reviewed on Seller Center (Settings >> Vendor’s Profile >> Commissions).

Product Listing Guidelines

The vendor is responsible for listing their products/services on Seller Center as well as uploading relevant pictures and contents that meet Diipsolution’s requirements. Diipsolution staffs will evaluate each product/service to ensure they are in compliance with statutory policies. A product will not go live unless it meets all requirements.

Image Guidelines

  1. You can upload up to 8 images for each product in JPEG, PNG and GIF formats.
  2. Maximum file size is 1MB
  3. First Image will be the main image of your product.
  4. First Image should be the front view of the product
  5. Watermarked images are not allowed
  6. Background of the product should always be white
  7. Image size should always be 680x 680 pixels. If your image is between 1000×1000 and 2000×2000 pixels you can use our image crop tool to re-size, rotate and crop your images.

To access this tool just click on the pencil button on the top left corner of each image you upload

Note: The edit icon will only appear on newly uploaded / unapproved images 

How to use the tool?

  1. Zoom in or out to make the product cover 80% of the white space
  2. Drag the grid to make sure the product is centrally positioned
  3. Use arrow buttons to rotate the image if required
  4. Click on ‘Crop’ to save the changes

Value Added Service

  1. Direct Retail Scheme is a retail management programme design to allow our consumers plan and meet up with their basic and personal needs in the most cost efficient and convenient way. Visit https://diipsolution.com/rmo/  to learn more.         
  2. Retail Manager is our premium service that will grow your business and ease the fulfillment of your services. Diipsolution will provide retail management solutions as required by our vendors and customers for more efficient and quality service delivery.
  3. Diipsolution Studio: As an incentive for all new vendors, Diipsolution offers a free photo-shoot for the first 20 SKUs to be listed to ensure a seamless on-boarding process. Images are taken and uploaded on behalf of the vendor in line with the Diipsolution standards. The vendor may wish to continue with our Value Added Service (VAS) for SKUs as much as they wish mostly applicable to returning vendors. 

                                       

 

Fulfilment Guidelines

  1. Fulfillment by Vendor

    • Cancellation Rules

    Products

  2. If the stock of the vendor is up to date, no cancellation should occur. The Vendor will be charged (commission of the item x2) for every order cancelled at his will.

    Service

    If all the required resource for vendor to implement a service are all available, no cancellation should occur. The Vendor will be charged (commission of the item x2) for every order cancelled at his will.

    Property

    If vendor property is still available for sale, no cancellation should occur. The Vendor will be charged (commission of the item x2) for every sale deal cancelled at his will.

    Project

    If vendor project is still available for partnership/investment, no cancellation for partnership/investment deal should occur. The Vendor will be charged (commission of the item x2) for every deal cancelled at his will.

    • Fulfillment time rule

    The vendor commits to processing every products/servicesorders for delivery/implementation within the stipulated time set by vendor as soon as the order hit the vendor’s Seller Center portal.

    The Vendor commits into delivering (i.e. ensuring the item is set to “shipped” or “Delivered “status) 100% of its ordered products to our ECART SERVICE MANAGER within 48 hours (if applicable) after the item was set to “ready to ship” status.

    • Pick-up service

    Vendors may apply to participate in pick-up service for Fulfillment by Vendor items by contacting Diipsolution’s Vendor Support Center. The Diipsolution team will review the request and may approve or deny the request, based on existing pick-up fleet availability.

    • Diipsolution Express (Fulfillment by Diipsolution)

    Thanks to Diipsolution Express, the Vendor does not have to manage his stocks anymore. Products Fulfilled by Diipsolution will be delivered to the customer faster, resulting in better customer satisfaction. Additionally, Diipsolution Express items will be featured on the Diipsolution website with the Diipsolution Express badge, adding more visibility. Orders fulfilled via Diipsolution Express will not be subject to penalty charges.

    • Diipsolution Manager (Fulfillment by Diipsolution)

    With DiipsolutionManager, the Vendor does not have to manage his service orders’ anymore. We will always ensure quality services are delivered to customer faster and conveniently, resulting in better customer satisfaction. Additionally, Diipsolutionmanagement services will be featured onDiipsolution website with the DiipsolutionManagerlogo/badge, adding more visibility. Services fulfilled via DiipsolutionManager will not be subject to penalty charges.

    To be approved for Fulfillment by Diipsolution Service, please email support@diipsolution.com. Requests for the DiipsolutionManagement/express service will be reviewed based on available resource for the implementation. If your request is approved, you may submit a Fulfillment by Diipsolution inbound request, but following the below steps:

    1. Create your products/services in Seller Center
    2. Place a “Fulfillment Request” in Seller Center.
    3. Each request will be reviewed individually by the Diipsolution team and may be amended
    4. State clearly all your term of reference and location for the service point (for service order)
    5. Drop off your stock at Diipsolution stipulated warehouse or have Diipsolution to pick it up for you (for product order)
    6. Now you can relax, change your prices, join promotions, we take care of the rest.

Fulfillment Guidelines

Fulfillment by VendorCancellation Rules

Products

If the stock of the vendor is up to date, no cancellation should occur. The Vendor will be charged (commission of the item x2) for every order cancelled at his will.

Service

If all the required resources for vendor to implement a service are all available, no cancellation should occur. The Vendor will be charged (commission of the item x2) for every order cancelled at his will.

Property

If vendor property is still available for sale, no cancellation should occur. The Vendor will be charged (commission of the item x2) for every sale deal cancelled at his will.

Project

If vendor project is still available for partnership/investment, no cancellation for partnership/investment deal should occur. The Vendor will be charged (commission of the item x2) for every deal cancelled at his will.

Fulfillment time rule

The vendor commits to processing every products/services orders for delivery/implementation within the stipulated time set by vendor as soon as the order hit the vendor’s Seller Center portal.

The Vendor commits into delivering (i.e. ensuring the item is set to “shipped” or “Delivered “status) 100% of its ordered products to our logistic partner within 48 hours (if applicable) after the item was set to “ready to ship” status.

Pick-up service

Vendors may apply to participate in pick-up service for Fulfillment by Vendor items by contacting Diipsolution’s Vendor Support Center. The Diipsolution team will review the request and may approve or deny the request, based on existing pick-up fleet availability.

Diipsolution Express (Fulfillment by Diipsolution)

Thanks to Diipsolution Express, the Vendor does not have to manage his stocks anymore. Products Fulfilled by Diipsolution will be delivered to the customer faster, resulting in better customer satisfaction. Additionally, Diipsolution Express items will be featured on the Diipsolution website with the Diipsolution Express badge, adding more visibility. Orders fulfilled via Diipsolution Express will not be subject to penalty charges.

Diipsolution Retail Manager (Fulfillment by Diipsolution)

With Diipsolution Retail Manager, the Vendor does not have to manage his service orders’ anymore. We will always ensure quality services are delivered to customer faster and conveniently, resulting in better customer satisfaction. Additionally, Diipsolution retail management services will be featured on Diipsolution website with the Diipsolution Retail Manager logo/badge, adding more visibility. Services fulfilled via Diipsolution Retail Manager will not be subject to penalty charges.

To be approved for Fulfillment by Diipsolution Service, please email support@diipsolution.com  Requests for Diipsolution Retail Management/express service will be reviewed based on available resource for the implementation. If your request is approved, you may submit a Fulfillment by Diipsolution inbound request, but following the below steps:

  1. Create your products/services in Seller Center
  2. Place a “Fulfillment Request” in Seller Center.
  3. Each request will be reviewed individually by the Diipsolution team and may be amended
  4. State clearly all your term of reference and location for the service point (for service order)
  5. Drop off your stock at Diipsolution stipulated warehouse or have Diipsolution to pick it up for you (for product order)
  6. Now you can relax, change your prices, join promotions, we take care of the rest.

Packaging Guidelines + Sanctions (for product vendors only)

Diipsolution will conduct tests and audits of the packaging practices of each vendor and may refuse to ship an order for which the packaging is not matching the Packaging Guidelines.

If the products packaged by the vendor and received by our LOGISTIC PARTNER are not following the guidelines, item can be repackaged by Diipsolution, in that case Diipsolution will invoice the Vendor, or the package can be returned to the vendor.

Package must not show any sign of usage of any visible damage. As a consequence, if more than 2 (two) times in one month, the orders received by our LOGISTIC PARTNER from the vendor are not following the packaging guidelines, our LOGISTIC PARTNER may charge a penalty to the vendor or propose the vendor to change its Fulfillment Method under the sanction of shop suspension or contract termination.

Vendors are responsible for providing adequate packaging for their products. Adequate packaging will protect the item during the entire delivery and return to vendor process. If the Diipsolution-branded packaging is not sufficient to protect the item, the vendor must supply additional packaging, such as bubble wrap, a larger box, or space fillers. All items that may be crushed during the delivery process must be packed in a carton, rather than flyers. If an item is too small for the carton provided, the vendor must fill the empty space with a filler material.

You may read the full packaging guidelines here. You can also watch a video tutorial explaining how to pack your items here

Return Guidelines (for product vendors only)                                                            

Return to Vendor / Return to Inventory (only were applicable)

Once marked as “Failed Delivery” and the package is untouched by the customer, it would be sent to the Return Center un-tampered for pick up/delivered to your doorstep. If the package has been opened by our customer, it will be retrieved and sent to Diipsolution Warehouse where it will be quality checked and returned into our inventory.

The Diipsolution team processes items for return to vendors on a daily basis. Vendors should only come to the warehouse to pick-up return items if they have received a confirmation email from the Diipsolution team. You are required to provide your Vendor ID while visiting the warehouse to pick returns. If you do not have your Vendor ID, please send a mail to support@diipsolution.com  with the name of the store-owner/ store-representative. This person must come with a valid form of ID that matches the information given.

The confirmation email would include the number of items processed for pick up & the scheduled date. It is your responsibility to ensure that the list of items given to you in the warehouse matches the list received in the confirmation sent to you. If it does not match, please send us an email with the list of items collected to support@diipsolution.com.

Once the vendor has received a confirmation email that items have been processed for return pick-up, the vendor has 24 days to pick-up these items or the items will be considered forfeited by the vendor. Please ensure the email information provided in Vendor Center is up to date to avoid missing important return-to-vendor communication.

For certain fast moving SKUs, the Fulfillments by Vendor return items may be moved into Diipsolution’s inventory and put live on Diipsolution.com, making the item immediately available for resale.

Promotion Guidelines

Diipsolution regularly offers the possibility to vendors to join our various promotion campaigns, based on special prices offered to the customers. This includes;

On-boarding promo

This is a special promotion package to enhance the sales activities of our new vendors. On-boarding vendor will be required to offer one free product/service for customers buying any three (3 ) of their on-boarding products/services which will last for at least 30 days from the day the vendor store come live on our platform.

Magic Deal promo

This is a special deal to promote and create huge visibility around all our magic products/services. Interested vendor will be required to offer a winner’s gift/price to participate in our magic deal promotion. Possible winner will be selected from the checkout list of our participating vendors through a raffle draw at the end of the campaign.  

Vendor can also join a general promotion through vendor center promotion features. Once his offers have been reviewed and accepted by Diipsolution commercial staff, the vendor has the obligation to respect his commitment, both in terms of price and stock available for the promotion. In case the vendor would not respect his commitment, Diipsolution reserves the right to apply appropriate sanctions.

 

Vendor must keep in mind that the discounts provided through the promotion feature is a discount based on the original selling price of the product.

Payment Terms & Condzitions

All vendors will receive daily or weekly payments for all delivered items/services within a stipulated time of the week. Every vendor on Diipsolution.com will be allocated a business day of the week to receive all payment for rendered services from Monday to Friday.

Sales and Order Regulations

Diipsolution has set high operational expectations for all vendors joining on the platform.

Behavior leading to Charges:

If the vendor does not respect the contract terms, it will be charged as per below structure:

  • Cancelled items: All orders cancelled before an item is shipped due to vendor error will be considered out of stock and will be charged a Fee.
  • Cancelled service: All approve services cancelled before implementation due to vendor management or any other technical reason will be considered failed transaction and will be charged a Fee
  • Cancelled deals: All approve deals to be implemented cancelled before transaction commence due to vendor management or technical reasons will be considered failed transaction and will be charged a Fee
  • Late Shipment: All orders set from Pending to ready-to-ship after the required timeline of 24 hours will be charged a Late Fulfillment Fee.
  • Returns & Rejections: All items returned by the customer due to a vendor-related issue, such as incomplete item, defective product, counterfeit product, or missing item, will be charged a fee.
  • Diipsolution will charge fees as per the below levels:
  • Cancellation: 2 X Standard Commission value (3% -10%) per Item
  • Late Shipment: Standard Commission between 3% – 10% total value of transaction depending on products/services type.
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Sales Regulation

Sales Regulation is based on returns and rejections:

Returns

If the SKU return rate is greater than 3 % or 5% with a minimum of 3 customers who returned the SKU.

Rejections

If the SKU rejection rate is greater than 3% or 6% with a minimum of 3 customers who rejected the SKU.

Vendor Delisting Due to Counterfeits

Products/services offered to our customers MUST be authentic/verifiable. Diipsolution has ZERO tolerance for the delivery of fake and or low quality service, including the use of un qualified person to deliver a service or doctored report or products that have been illegally replicated, reproduced, or manufactured.

₦ 60, 000.00 fine on first occurrence of detection of this act.

₦ 150, 000.00 Naira fine on second occurrence of detection of this act.

On the third occurrence, the vendor will be delisted and barred indefinitely from the platform.

Order Regulation

Orders on your account will be regulated the following week based on your cancellation rate orders and or orders you were able to successfully implement within the stipulated period.

KEY POLICY STATEMENTS

Cost and pricing policy

  • Diipsolution will be giving her consumers’ direct price from the product/service providers
  • A service charge of not more than 3% – 10% will be charged on every successful order through our platforms
  • The service charge includes retail management and logistic services for DRS subscribers
  • Our service charge is subject to review from time to time
  • Our Direct Retail Scheme (DRS) costing model is different from e-commerce center costing

Data usage and protection policy

  • Subscribers information are used in accordance with Nigeria law
  • Subscribers also have control on how their information is been use
  • The company will ensure the privacy and security of any information so provided
  • Diipsolution may be compelled to share certain private information with relevant government agencies if need arises
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Q-Plus policy

  • Only registered and regulated organizations (RRO) will be admitted on our platforms with special considerations for artisan/SME vendors
  • Only quality and certify products/services by relevant regulatory body will be listed on our platforms
  • Vendors quality and standardization compliance will always be on check
  • Products/services rendered on any of our platforms could be review and pre-validated by customers before purchase for quality assurance
  • Customer warranty right will be respected and facilitated
  •  

Reward policy

  • Diipsolution will always facilitate loyalty and any other reward due to our customers
  • 95% to 2.5% purchase commission will be credited to consumers that meet up with their purchase target
  • An excellent and quality service award for the most rated brand at the end of our financial year.
  •  

Complaint and resolution policy

  • Complaint from any of our customers will be taken up within few hours of issuance of such complaint
  • Complaint will be resolve within five working days for issues within our jurisdiction
  • Our complaint and resolution desk will be open for 12hrs from Monday to Sunday.
  •  

Sales and promotion policy                         

  • Sales and promotion activities will be carried out in accordance with any none state and federal laws
  • Diipsolution will place high priority on consumers satisfaction and right
  • Product and service will always be promoted to customers according to their needs and budget preference
  •  

Delivery Policy

  • Diipsolution will always deliver products to our consumers through our logistic partners
  • Our delivery will be base on specific time schedule given by Diipsolution and or vendors to customers
  • Customer will be contact a day and the day of delivery to confirm their delivery schedules with them
  • Additional cost will be charge on fail delivery for consumers who does not meet up with their delivery schedules.
  •  
  • Listing Policy

Products/services to be listed will be subject to validation with relevant regulatory body

Our listing validation process will take a minimum of three working days

A yearly subscription fee is applicable to all products and services listed on our platforms

Sales Policy

Only registered users will be able to make orders on our platforms

Direct Retail Scheme sales plan is on a monthly basis

E-commerce sales plan is on a daily basis

Return Policy

Return request will be acknowledged for processing within few hours

Return confirmation will be done with 48hrs of its acknowledgement

Return request will be resolve within five working days after confirmation

Referral Policy

Customer will always get 0.85% commission on total successful order made by their referee

Referral commission will be remitted on monthly bases

Commission cannot be cash out but use as a discount on referral order

Our Important Service Desk

Customer care

Account Officer

Retail Manager

Quality and compliance

Product Consultant